Last updated· 20 May 2026 · v1.0
Terms and Conditions
Last updated: 20 May 2026
These Terms and Conditions govern your use of websites, mobile apps, software products, AI-assisted tools, consulting services, tender services, support services, and related business services operated by AUSV SYSTEMS PTY LTD.
By accessing or using our products or services, you agree to these Terms. If you do not agree, you must not use our products or services.
1. Company Details
AUSV SYSTEMS PTY LTD
ABN: 14696099751
ACN: 696 099 751
Email: support@ausvsystems.com
Website: https://ausvsystems.com
2. Products and Services
AUSV SYSTEMS PTY LTD may provide:
- Mobile apps.
- Websites and digital platforms.
- Software tools.
- AI-assisted tools and services.
- Consulting services.
- Business analysis services.
- Tender, proposal, and documentation services.
- Project, process, and requirements support.
- Reports, templates, exports, and business documents.
Some products or services may also be subject to additional terms, app store terms, subscription terms, quotes, proposals, statements of work, or written agreements.
3. Your Responsibilities
You agree to use our products and services lawfully and responsibly.
You must not:
- Break the law.
- Infringe another person’s rights.
- Provide information or documents you do not have permission to use.
- Misuse, copy, resell, reverse engineer, or interfere with our products or services.
- Attempt to access another person’s account or data.
- Use our products or services for fraud, spam, scams, or unlawful activity.
- Upload harmful, misleading, defamatory, discriminatory, abusive, or unlawful content.
4. Accounts
Some products or services may require an account.
You are responsible for providing accurate information, keeping your login details secure, and all activity under your account.
5. Software and App Outputs
Our apps and software products are tools only.
You are responsible for checking all records, calculations, reports, exports, generated content, and outputs before relying on them.
We do not guarantee that software outputs, calculations, reports, exports, AI-generated content, or recommendations will always be accurate, complete, current, or suitable for your circumstances.
6. AI-Assisted Features
Some products or services may include AI-assisted features.
AI-generated outputs may be inaccurate, incomplete, inappropriate, outdated, or unsuitable.
You are responsible for reviewing, editing, verifying, and approving AI-generated outputs before using them.
You must not rely on AI-generated outputs as professional, legal, tax, financial, accounting, medical, compliance, safety, or other specialist advice.
7. Consulting and Tender Services
Where we provide consulting, tender, proposal, documentation, or business services, the scope of work will usually be described in a quote, proposal, email, statement of work, or written agreement.
Unless expressly agreed in writing:
- We do not guarantee that any tender, proposal, application, response, or submission will be successful.
- You are responsible for reviewing and approving all documents before submission.
- You are responsible for ensuring submitted information is accurate, lawful, complete, and authorised.
- You are responsible for meeting submission deadlines.
8. No Professional Advice
Our products and services do not replace professional advice.
Unless expressly agreed in writing, we do not provide legal, tax, financial, accounting, audit, medical, engineering, insurance, employment, or regulatory advice.
You should seek professional advice where appropriate.
9. User and Client Content
You retain ownership of content, documents, information, files, prompts, data, and materials you provide to us.
You give us permission to use, process, store, transmit, copy, and create outputs from your content only as reasonably necessary to provide, operate, improve, support, and secure our products and services, and to meet legal and business obligations.
You are responsible for ensuring you have the right to provide us with any content or information you submit.
10. Confidential Information
We take reasonable steps to protect confidential business, tender, commercial, technical, and project information provided to us.
Where a separate confidentiality agreement, non-disclosure agreement, proposal, statement of work, or written contract applies, that document may include additional confidentiality terms.
11. Paid Products, Subscriptions, and Invoices
Some products or services may be free, paid, subscription-based, invoice-based, or available through one-time purchase.
For app store purchases, payment processing, subscription management, cancellation, and refund handling may be managed by the app store provider.
For consulting or business services, fees and payment terms will be set out in a quote, proposal, invoice, statement of work, or written agreement.
12. Refunds and Cancellations
Refunds for app store purchases are generally handled by the relevant app store provider.
Refunds or cancellations for consulting or business services will depend on the applicable quote, proposal, statement of work, invoice terms, or written agreement.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.
13. Intellectual Property
Our websites, apps, software, designs, branding, logos, content, templates, workflows, source code, product features, documentation, and business materials are owned by or licensed to AUSV SYSTEMS PTY LTD.
You must not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from our products or services unless allowed by law or approved by us in writing.
14. Third-Party Services
Our products and services may rely on third-party services such as app stores, hosting providers, cloud services, payment processors, subscription providers, AI providers, analytics providers, and support tools.
We are not responsible for outages, errors, delays, service changes, or failures caused by third-party providers.
15. Privacy
Your use of our products and services is also governed by our Privacy Policy:
https://ausvsystems.com/privacy-policy
16. Limitation of Liability
To the maximum extent permitted by law, AUSV SYSTEMS PTY LTD is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, including loss of profit, loss of data, business interruption, loss of opportunity, reputational damage, failed tender outcomes, missed deadlines, or reliance on inaccurate information.
To the maximum extent permitted by law, our total liability for any claim related to our products or services is limited to the amount you paid to us for the relevant product or service in the 12 months before the claim, unless the law requires otherwise.
17. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded, restricted, or modified under the Australian Consumer Law or any other applicable law.
18. Changes to Products, Services, or Terms
We may update, modify, suspend, replace, limit, or discontinue products, services, features, pricing, or availability from time to time.
We may update these Terms from time to time. The updated version will be posted on our website with a new “Last updated” date.
19. Governing Law
These Terms are governed by the laws of Victoria, Australia.
20. Contact Us
If you have questions about these Terms, contact us at:
AUSV SYSTEMS PTY LTD
ABN: 14696099751
ACN: 696 099 751
Email: support@ausvsystems.com
Website: https://ausvsystems.com