Privacy

Privacy Policy

Your data, handled responsibly.

Category
Privacy
Audience
All users
Status
Active

Last updated· Last updated: 20 May 2026

Privacy Policy

AUSV SYSTEMS PTY LTD respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our websites, mobile apps, software products, AI-assisted tools, consulting services, tender services, support services, and related business services.

1. Company Details

AUSV SYSTEMS PTY LTD
ABN: 14696099751
ACN: 696 099 751
Email: support@ausvsystems.com
Website: https://ausvsystems.com

2. Information We Collect

Depending on the product or service you use, we may collect:

  • Contact details, such as name, email address, phone number, business name, and job title.
  • Account details, such as login details, app settings, subscription status, and preferences.
  • App and software data, such as records you create, files you upload, feature usage, crash logs, diagnostics, and support information.
  • Device and technical data, such as device type, operating system, app version, browser type, IP address, language, and time zone.
  • Location data, where an app feature requires location permission and you choose to allow it.
  • Photos, documents, files, receipts, screenshots, or attachments you upload or provide.
  • AI prompt and output data, such as text you enter into AI-assisted tools and generated results.
  • Business, consulting, project, tender, proposal, or documentation information you provide to us.

3. How We Collect Information

We collect information when you:

  • Visit our website.
  • Use our mobile apps or software products.
  • Create or update an account.
  • Upload files or documents.
  • Use AI-assisted features.
  • Contact us for support or business enquiries.
  • Engage us for consulting, tender, proposal, or documentation services.
  • Purchase, subscribe to, or unlock paid products or services.

Some information may also be collected automatically through app, website, analytics, crash reporting, payment, subscription, hosting, or diagnostic systems.

4. How We Use Information

We use information to:

  • Provide, operate, and improve our products and services.
  • Manage accounts, subscriptions, purchases, support, and customer enquiries.
  • Deliver consulting, tender, proposal, documentation, and business services.
  • Provide AI-assisted drafting, analysis, automation, or content generation.
  • Process uploads, exports, reports, records, and app features.
  • Fix bugs, improve reliability, and maintain security.
  • Communicate service updates, support replies, invoices, and important notices.
  • Comply with legal, tax, accounting, App Store, and business obligations.

5. AI-Assisted Services

Some of our products or services may use AI-assisted technology to help generate, analyse, summarise, classify, or draft content.

You should not enter sensitive, confidential, personal, or third-party information into AI-assisted tools unless you are authorised to do so and are comfortable with that information being processed.

AI-generated outputs may be inaccurate, incomplete, or unsuitable. You are responsible for reviewing and approving any AI-generated content before using it.

6. Consulting, Tender, and Business Documents

If you provide business, tender, project, proposal, or consulting documents to us, we use them to deliver the requested service, prepare deliverables, communicate with you, and meet our business and legal obligations.

You are responsible for ensuring you have the right to provide us with any information or documents you share.

7. Third-Party Services

We may use third-party providers for hosting, cloud storage, databases, authentication, analytics, crash reporting, email, payments, subscriptions, AI processing, document processing, app stores, support, and security.

These providers may process information on our behalf only as needed to provide their services to us.

8. Payments and Subscriptions

Some products or services may include paid features, subscriptions, one-time purchases, invoices, or consulting fees.

For app store purchases, payments are processed by the relevant app store provider. We do not receive or store your full payment card details from app store purchases.

9. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

No electronic storage or internet transmission is completely secure, so we cannot guarantee absolute security.

10. Data Retention

We keep personal information for as long as reasonably necessary to provide our products and services, manage our business, comply with legal obligations, resolve disputes, maintain records, and enforce agreements.

11. Access, Correction, or Deletion

You may contact us to request access to, correction of, or deletion of personal information we hold about you.

Contact: support@ausvsystems.com

We may need to verify your identity before processing a request. Some information may need to be retained for legal, accounting, security, dispute resolution, or legitimate business reasons.

12. Overseas Processing

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to protect personal information in accordance with applicable privacy requirements.

13. Children

Our products and services are not directed to children under 13 years of age.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date.

15. Contact Us

AUSV SYSTEMS PTY LTD
Email: support@ausvsystems.com
Website: https://ausvsystems.com
ABN: 14696099751
ACN: 696 099 751

Contact us